Head, Assessment & User Experience Strategy Department

Assessment & User Experience Strategy Department, Duke University Libraries

December 2023-present

As of December 2023, I am serving as the Head of the Assessment & User Strategy Department.

Assessment and User Experience Leadership

Provides vision for collecting, analyzing, and reporting data to support decision-making and strategic planning across the Libraries; provides direction for integrating and automating the Libraries’ quantitative data sources where feasible
Provides leadership for evaluating and improving the functionality, design, content, and organization of the Libraries’ online presence in collaboration with staff across the Libraries
Initiates, collaborates, and advises on cross-departmental quantitative and qualitative user studies; follows best practices in the ethical design of studies and analysis of user data
Consults with library staff as they use data and study findings to plan and make decisions about library services, spaces, and collections; advocates for changes that would improve the experience of library users, including members of underrepresented or marginalized groups
Provides direction and/or oversight of the Libraries’ Student Advisory Boards or other mechanisms for gathering student feedback

Identify and document technology needs for systems that support the Libraries’ strategic goals, with particular focus on the areas of web content platforms, discovery systems, and reporting infrastructure
Provide leadership, vision, and strategic direction for the Libraries’ web and data platforms and related technologies
Collaborate across departments to support consistent and transparent documentation of project priorities, requirements, expectations, objectives, challenges, and results
Oversee architecture, planning, development and integration of platforms related to DUL’s online presence
Represent the Libraries in regional and national meetings, online forums, and institutional partnerships
Serves as the Duke Libraries Functional Lead for the TRLN Discovery shared catalog project

Manages the operations of the Assessment & User Experience Strategy Department: follows best practices for equitably and ethically hiring, supervising, and evaluating staff and student assistants with diverse perspectives, backgrounds, and experiences; prepares and manages the AUXS budget
Participates in the overall leadership of the Scrum process, the Digital Strategies & Technology division, and the Duke Libraries
Consults regularly with counterparts at other Duke Libraries and within the Triangle Research Libraries Network (TRLN)
Displays continuing growth in professional and subject knowledge and takes an active interest in the profession. Growth and interest should be demonstrated through continuing development of professional knowledge and abilities; membership and participation in professional organizations; and service to the library, University, or community in a professional capacity.
Performs other duties as assigned

Supervises a department of seven employees plus student assistants and practicum students (including recruitment, onboarding, general supervision, regular check-in meetings, performance evaluation, and routine management tasks such as handling professional development requests, monthly leave reports, and any HR-related needs)