Head, Assessment & User Experience Strategy Department

Assessment & User Experience Strategy Department, Duke University Libraries

December 2023-present

As of December 2023, I am serving as the Head of the Assessment & User Strategy Department.

Assessment and User Experience Leadership

  • Provides vision for collecting, analyzing, and reporting data to support decision-making and strategic planning across the Libraries; provides direction for integrating and automating the Libraries’ quantitative data sources where feasible
  • Provides leadership for evaluating and improving the functionality, design, content, and organization of the Libraries’ online presence in collaboration with staff across the Libraries
  • Initiates, collaborates, and advises on cross-departmental quantitative and qualitative user studies; follows best practices in the ethical design of studies and analysis of user data
  • Consults with library staff as they use data and study findings to plan and make decisions about library services, spaces, and collections; advocates for changes that would improve the experience of library users, including members of underrepresented or marginalized groups
  • Provides direction and/or oversight of the Libraries’ Student Advisory Boards or other mechanisms for gathering student feedback

Technical Leadership

  • Identify and document technology needs for systems that support the Libraries’ strategic goals, with particular focus on the areas of web content platforms, discovery systems, and reporting infrastructure
  • Provide leadership, vision, and strategic direction for the Libraries’ web and data platforms and related technologies
  • Collaborate across departments to support consistent and transparent documentation of project priorities, requirements, expectations, objectives, challenges, and results
  • Oversee architecture, planning, development and integration of platforms related to DUL’s online presence
  • Represent the Libraries in regional and national meetings, online forums, and institutional partnerships
  • Serves as the Duke Libraries Functional Lead for the TRLN Discovery shared catalog project

Departmental Management

  • Manages the operations of the Assessment & User Experience Strategy Department: follows best practices for equitably and ethically hiring, supervising, and evaluating staff and student assistants with diverse perspectives, backgrounds, and experiences; prepares and manages the AUXS budget
  • Participates in the overall leadership of the Scrum process, the Digital Strategies & Technology division, and the Duke Libraries
  • Consults regularly with counterparts at other Duke Libraries and within the Triangle Research Libraries Network (TRLN)
  • Displays continuing growth in professional and subject knowledge and takes an active interest in the profession. Growth and interest should be demonstrated through continuing development of professional knowledge and abilities; membership and participation in professional organizations; and service to the library, University, or community in a professional capacity.
  • Performs other duties as assigned

Supervisory Responsibilities

  • Supervises a department of seven employees plus student assistants and practicum students (including recruitment, onboarding, general supervision, regular check-in meetings, performance evaluation, and routine management tasks such as handling professional development requests, monthly leave reports, and any HR-related needs)