Assessment and User Experience
Extensive experience completing research and assessment projects using a variety of methodologies and analysis techniques.
Focus Area: Accessibility
Regular professional development and targeted project work related to accessibility.
- Ensure high quality captioning and document accessibility for digital instruction materials
- Review personal website and visualization designs for accessibility
- Encourage accessibility best practices by writing and sharing documentation and delivering workshops
- Content and discourse analysis
- Ethnomethodology / grounded theory
- Survey design and analysis
- Semi-structured interviews
- Focus groups
- Usability studies
- Literature synthesis, environmental scans
- Convener, Assessment Core Team. October 2022 to present.
Additional team members: Brandon Britt, Meg Brown, Joyce Chapman, Deric Hardy, Kelley Lawton, Amelia Rodarte, Abby Wickes.
- Coordinator, Duke University Libraries student advisory panels (Student Experience Panel, Undergraduate Advisory Board, Graduate & Professional Student Advisory Board). August 2018 to present.
Additional team members: Emily Daly, Haley Walton.
- Chair, Spaces With Intentional Furniture Team (SWIFT). October 2020 to May 2021.
Additional team members: Meg Brown, Ira King, Seth McCurdy.
- Wrangling Library Reservation Data
August 2020 to August 2021
- Breaking the Bundle: Analyzing Duke’s Journal Subscriptions
November 2018 to March 2020
- Zoss, Angela, King, Ira, and Daly, Emily. (2022). Assessing the Needs of Users with Disabilities in Pursuit of More Accessible, Inclusive Libraries. Paper presented at Library Assessment Conference 2022, virtual.
- Boehner, Kirsten, Thom-Santelli, Jenn, Zoss, Angela, Gay, Geri, Hall, Justin S. and Barrett, Tucker. (2005). Imprints of place: Creative expressions of the museum experience. Paper presented at ACM CHI 2005, Conference on Human Factors in Computing Systems, Portland, OR. doi:10.1145/1056808.1056881
- Zoss, Angela, Brown, Meg, King, Ira, & McCurdy, Seth. (2021). Public Report on Inclusive Library Study Space Design. This report summarizes findings of a literature review focused on inclusive library space design. The report offers suggestions for different aspects of library space design, including furniture, noise, aesthetics, food and drink, signage, and related websites.
- Bragg, Molly, Collins, Kate, and Zoss, Angela. (2019). Access is the Value: Assessing Duke’s Digital Collections, FY19. A project exploring opportunities for assessing digital collections.
- Zoss, Angela. (2019). Patron Wayfinding Report (DUL Staff Only). This report shares the results of a survey of library staff to establish locations where patrons are getting lost and locations that are difficult to find. The recommendations include clarifying transitions between buildings and adding room-specific wall signage visible from major decision points.
- Zoss, Angela. (2019). DUL Data Inventory (DUL Staff Only). This report shares the results of ten interviews with staff across DUL divisions to learn more about assessment questions and data sources across the libraries.
- Zoss, Angela M. (February 22, 2023). Best practices for making in-person and online instruction accessible. Presentation at Duke University Libraries – Teaching and Learning Program, Durham, NC.
- Zoss, Angela M. (August 4, 2022). Wrangling Library Reservations Data. Presentation at NCSU Technology Jumpstart Program, virtual.
- Kosokoff, Jeff and Zoss, Angela M. (July 31, 2020). Print Circs! A tool to inform understanding of 10 years of print acquisitions at Duke. Presentation at 2020 TRLN Annual Meeting, virtual.
- Zoss, Angela M. (March 5, 2019). Tools and Techniques for Scalable Survey Analysis. Accepted conference presentation at Designing for Digital (D4D) Conference 2019, Austin, TX.