Assessment and User Experience

Extensive experience completing research and assessment projects using a variety of methodologies and analysis techniques.

Focus Area: Accessibility

Regular professional development and targeted project work related to accessibility.

Sample Activities:

  • Ensure high quality captioning and document accessibility for digital instruction materials
  • Review personal website and visualization designs for accessibility
  • Encourage accessibility best practices by writing and sharing documentation and delivering workshops



  • Content and discourse analysis
  • Ethnomethodology / grounded theory
  • Survey design and analysis
  • Semi-structured interviews
  • Focus groups
  • Usability studies
  • Literature synthesis, environmental scans


  • Experimental study design and analysis
  • Survey design and analysis
  • Network analysis
  • Text analysis
  • Principal component analysis
  • Linear mixed models

Related Projects and Outputs:

Professional Service and Leadership Positions


Conference Papers

White Papers

  • Zoss, Angela, Brown, Meg, King, Ira, & McCurdy, Seth. (2021). Public Report on Inclusive Library Study Space Design. This report summarizes findings of a literature review focused on inclusive library space design. The report offers suggestions for different aspects of library space design, including furniture, noise, aesthetics, food and drink, signage, and related websites.
  • Bragg, Molly, Collins, Kate, and Zoss, Angela. (2019). Access is the Value: Assessing Duke’s Digital Collections, FY19. A project exploring opportunities for assessing digital collections.
  • Zoss, Angela. (2019). Patron Wayfinding Report (DUL Staff Only). This report shares the results of a survey of library staff to establish locations where patrons are getting lost and locations that are difficult to find. The recommendations include clarifying transitions between buildings and adding room-specific wall signage visible from major decision points.
  • Zoss, Angela. (2019). DUL Data Inventory (DUL Staff Only). This report shares the results of ten interviews with staff across DUL divisions to learn more about assessment questions and data sources across the libraries.

Presentations at Conferences, Professional Gatherings